Privacy policy
ABLE&ANEW respects your privacy and is committed to handling personal information responsibly.
Information we collect
Depending on how you interact with ABLE&ANEW, we may collect:
- Your name and contact details
- Booking and appointment information
- Information you provide through booking or contact forms
- Information you voluntarily share when accessing our services
- Newsletter subscription preferences
- Payment and transaction information
- Communications between you and ABLE&ANEW
Because of the nature of our services, information voluntarily provided may include sensitive information about personal experiences, beliefs or circumstances.
Why we collect information
Information may be collected to:
- Provide and manage our services
- Process and administer bookings
- Respond to enquiries
- Process payments
- Maintain appropriate business records
- Communicate information relevant to your services
- Improve our services
- Send articles, resources and updates where you have chosen to subscribe
Third-party services
ABLE&ANEW uses third-party providers to operate parts of our business, including Webador, Calendly, Stripe and Microsoft Excel/Microsoft 365. Information may be processed by these providers where necessary for website operation, scheduling, communications and payment processing.
Protecting your information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure. The Australian Privacy Principles include requirements concerning collection, use and disclosure, security, access and correction of personal information for organisations to which they apply.
Email updates
If you subscribe to ABLE&ANEW articles, resources or updates, your contact information may be used for these communications. You may unsubscribe at any time. Australian marketing email rules generally require consent, identification of the sender and an accessible unsubscribe facility.
Access and correction
You may contact ABLE&ANEW if you wish to enquire about personal information we hold about you or request that inaccurate information be corrected. Please visit our contact page for privacy-related enquiries.
Terms of service
These Terms apply when purchasing or accessing services provided by ABLE&ANEW.
Services
ABLE&ANEW provides lived-experience and trauma-informed:
- Individual and family support
- Education and training
- Professional consultation
- Organisational consultancy
- Awareness and educational resources
Specific services, inclusions, duration and pricing will be displayed at the time of booking or agreed upon before services are provided.
Bookings and payment
Bookings are subject to availability. Where payment is required at booking, the appointment or package is confirmed once the required booking and payment process has been successfully completed. Payments may be processed through third-party payment providers such as Stripe.
Support packages
ABLE&ANEW may offer prepaid multi-session packages. The number of sessions and total price are displayed at the time of purchase. Clients receive access to the number of sessions included in their purchased package and may schedule those sessions using the booking process provided.
Cancellations and rescheduling
Clients should provide at least 24 hours’ notice when cancelling or rescheduling an appointment. Late cancellations or non-attendance may result in the scheduled session being treated as used, subject to applicable consumer law and consideration of exceptional circumstances.
Refunds
Refund requests will be considered according to the circumstances, these Terms and applicable Australian consumer law. Nothing in these Terms is intended to exclude, restrict or modify rights that cannot lawfully be excluded under the Australian Consumer Law. Australian consumer guarantees apply automatically where applicable, and businesses cannot remove those rights through blanket terms such as “no refunds.”
Client responsibilities
Clients are expected to:
- Provide accurate information relevant to their booking
- Attend scheduled sessions or provide appropriate notice
- Communicate respectfully
- Use ABLE&ANEW services and materials appropriately
- Seek appropriate professional or emergency assistance where their needs fall outside the scope of ABLE&ANEW
Intellectual property
Unless otherwise stated, original content produced by ABLE&ANEW, including articles, educational resources, training materials, written content and other resources, remains the intellectual property of ABLE&ANEW. Content must not be reproduced, sold, distributed or represented as another person’s work without appropriate permission.
Changes to these terms
ABLE&ANEW may update these Terms as our services evolve. The current version will remain available through this website.
Service disclosure
Our scope
ABLE&ANEW provides religiously neutral, lived-experience and trauma-informed support, education and consultancy relating to high-control religious environments, questioning, leaving, transition and life beyond. Our work may include experiences associated with Shincheonji, Jehovah’s Witnesses and Scientology.
Professional boundaries
ABLE&ANEW support services are not intended to provide psychological, psychiatric or medical diagnosis or treatment. Our services do not replace care from a psychologist, psychiatrist, doctor or other appropriately qualified healthcare professional where such care is required. ABLE&ANEW is also not an emergency or crisis service. Where appropriate, individuals may be encouraged to seek assistance from a suitably qualified professional or relevant service.
Confidentiality
ABLE&ANEW respects the confidentiality and privacy of information shared during our services. Information disclosed during sessions or communications will be handled with care and will not be shared with others without consent, except where disclosure is required or authorised by law, or where necessary to address a serious and immediate safety concern.
Information may also be processed through the service providers identified in our Privacy Policy where necessary to operate and administer our services.
Lived experience
Lived experience informs ABLE&ANEW’s approach and understanding. Lived experience does not mean that every person will have the same experience, interpretation or outcome. Services respect each individual’s circumstances, autonomy and personal choices.
Religious neutrality
ABLE&ANEW is religiously neutral. We do not seek to promote religion or encourage people to abandon religious belief. Our role is to support autonomy, understanding and informed choice, allowing individuals to determine their own beliefs, relationships and future direction.
Individual outcomes
Every person’s circumstances are different. ABLE&ANEW does not guarantee specific personal, professional, relational or wellbeing outcomes from participation in our services.
Contact
Questions regarding these policies can be submitted through our contact page.